One of the best definitions of business that I have read or heard is “Business is a process by which an organization creates, delivers and captures value.” Short and simple. Create, Deliver and Capture. The three main roles of any business, and all of them revolve around the customer. In a way, we all say that we are doing business for money, or to be our own boss, or it is a way of life, but the fact is that a business cannot succeed or survive if it doesn’t have the customer at its focus all the time. Here are my four reasons why we (employees or founders) should treat our customers as friends :-

1. Customers are our biggest teachers
In my previous stint at entrepreneurship, ignoring the customer was the biggest mistake we did. Of course we didn’t realize that we were ignoring the customer till after two years we started SaleRaja , we always thought that we knew what the customer want. Even when we started interacting with customers, we were trying to sell them a product which we built according to their needs (which we guessed) rather than really taking the time to listen to… Read the rest

If I have not told you yet or you have not heard yet, let me tell you. Recently, I quit Yahoo and am now working on another entrepreneurial venture of mine (after SaleRaja ). Like most things in my life, this happened suddenly and without notice. When I joined Yahoo!, I was very clear that I would jump back into entrepreneurship again, but always thought it was 3 to 5 years away. More than that, I had a certain set of skill-gaps which I wanted to plug in before jumping back again.

Today, as it has already been over a month since I left Yahoo!, I can say with surety that those skill-gaps have not been plugged And though I have done and learned a lot in the two years I spent at Yahoo, the gaps I wanted to plug still have a lot of holes left in them. But as I wrote in one of my previous posts (read point 9), maybe it was only a question of WHEN and not IF, that this would happen. And I am thankful to Yahoo to pushing me where I am today.

It started with the idea of a job change a few months ago and perfectly coincided with a separate cricket blog I started in… Read the rest

18 Oct 2008, that was the day I landed in this beautiful garden city  Bangalore as a 25 year old full with enthusiasm and energy to make it big. Now, three years hence, I can say it is exactly the same state I found myself in. Buzzing with energy, pumping in 14-16 hour days and excited about a lot of ideas sprouting in my head. Now I won’t say that it has been all rosy in these last three years, as there was a brief period of being lost, where I hardly was able to put in 6 hours a day, and I was either angry, frustrated, irritated or just tired all day along. But I am glad that this phase happened, and gladder that it is over now

SaleRaja – The Joy and Pains of Entrepreneurship

The first year in Bangalore was full of experiencing what entrepreneurship is all about. There were good days, and there were not so good days. Technical discussions, night long marathon coding sessions, sales calls, and a lot of manual and boring repetitive tasks used to fill up my day. The Bangalore weather was the perfect catalyst for all this. Going to events, meeting… Read the rest

Recently I wrote about some of the important lessons I learned after working with SaleRaja and other startups . I was pondering over this article and I realized I can think of many more points which I can write about. So below are 8 more lessons which I came up after reflecting on those days spend building some amazing products with SaleRaja, InfoEdge and Jivox.

8. Spend wisely

As a startup your balance sheet will be in the red in the first few years as you build the infrastructure, teams and systems for the future. Hence it is very important to monitor and control what you spend and for what purpose. Even if you have secured funding, you never know which way the economy turns in the future. The point is to always have cash in the bank to act as a cushion in tough times.

9. Networking

Big corporations are people independent, i.e. , they never depend heavily on any one or a few people for their business to survive. It is because of this that they can hire in big numbers, and even fire people easily in hard times. In startups though, the commitment to the company by employees is very important. Similarly, each employee is very critical to the company… Read the rest

When I joined my first job, work was on full swing to launch 99acres.com . I was part of the team which did all the technical work and the site was launched one month after I joined. Thereafter, I launched Sukip.com in Jan 2007 and Saleraja.com in Aug 2007. After moving to Bangalore, I worked with Jivox.com for 18 months. Recently I started PickaFight.in, this time as a non-profit initiative. In all these endeavors over the last six years , I got a good exposure to starting up and scaling up websites, both from a technical, product and business point of view.

There have been many lessons along the way, most of them learned the hard way. Here are seven important points I would like to share with one and all who might be interested in starting a web based business. Update – Here are eight more lessons which I wrote as a follow up article

1. Passion in what you are doing

Always do what you are passionate about. If you are starting a new website based business, it will keep you awake at nights and make you work on weekends. So it is very important that it is something you are really excited about.

2…. Read the rest

Right from August 2007, when we started SaleRaja, it has been like a baby for me. It was something on which we had great hope. SaleRaja was supposed to be our way out of normal day-to-day jobs. I never thought I would have to work for any other company again at that time, and we even got a promising response in the beginning. But soon, the growth in terms of traffic and registrations began to steady out and it was clear that we would need a lot more funding and resources to scale it up to the next level.

With the recession in 2008-09 and considering our background (having only technical skills and no financial, marketing and sales skills), we struggled to get any funding. There was one remote chance of funding or a tie-up but unfortunately we blew that up. Also, my partners decided to part ways because of impending personal issues like marriage and finances, and there I was, running SaleRaja alone in Dec 2008. I got together with one more guy in the beginning of 2009, then with another girl for sales for 3-4 months, at the same time myself managing my day job at Jivox and coding for SaleRaja in the… Read the rest

18 July 2011. Yes, that’s today. It marks six years of my professional career. In a nutshell, ever since joining InfoEdge at their Noida office six years back, I have been programming to create websites. But it has been a lot more than that. I have made some amazing friends during these six years with whom I have shared some unforgettable moments, learned a lot about coding, business and life from the people I have interacted with and situations I faced. A lot have changed since that hot and sweaty day of 18 Jul 2005 (which I still remember very vividly).

If I look back and try to recap the last six years, I can break them down into six very specific sections / phases / periods which can be associated with some really significant events in my career. Read below to know about these six phases -

First Steps – July 2005 to July 2006

The first year of my professional life was as good as it gets. I did a lot of hard work in office, and made some really good friends. Everyday during these times was so much fun and unforgettable. The leg-pulling, late night parties,… Read the rest

It was December 2009, and although I was still working on SaleRaja, it was now more as a burden than for interest. I was stumbling in the timelines for feature changes that I had set myself, my enthusiasm was low and I was unsure about what the future had in store for me and SaleRaja. Finally, after managing SaleRaja alone for the whole of 2009 , I decided to let it go and focus on my career through a job. That means I was soon looking for a job when at one time I thought that I would not have to find another job ever. My motivation levels were at an all-time low, and I was confused and unsure about what next?

But I decided to take a break from entrepreneurship, focus on my career through a normal job, and come back to entrepreneurship some years later. It was not an easy decision, and it took me around six months of consideration to finally stop running SaleRaja as a business. Looking back now, 16 months after that decision, I can laugh over those uncertain times and say that it might be one of the best decisions I ever took. The first few months were tough, as I… Read the rest